Google (Client Project)
We were tasked by Google to investigate how Customer Engineers (CEs) spend their time, use internal tools, and navigate daily workflows to uncover opportunities for improving productivity and client engagement.
I conducted UX research through interviews, surveys, and data analysis, creating data visualizations and translating insights into actionable recommendations for optimizing CE workflows and internal tools.
2024
Role
Project Manager/UX Researcher
Team
1 Project Manager/UX Researcher
2 UX Researcher
4 Data Scientists
Google (Client Project)
We were tasked by Google to investigate how Customer Engineers (CEs) spend their time, use internal tools, and navigate daily workflows to uncover opportunities for improving productivity and client engagement.
I conducted UX research through interviews, surveys, and data analysis, creating data visualizations and translating insights into actionable recommendations for optimizing CE workflows and internal tools.
2024
Role
Project Manager/UX Researcher
Team
1 Project Manager/UX Researcher
2 UX Researcher
4 Data Scientists
Google (Client Project)
We were tasked by Google to investigate how Customer Engineers (CEs) spend their time, use internal tools, and navigate daily workflows to uncover opportunities for improving productivity and client engagement.
I conducted UX research through interviews, surveys, and data analysis, creating data visualizations and translating insights into actionable recommendations for optimizing CE workflows and internal tools.
Role
Project Manager/UX Researcher
Team
1 Project Manager/UX Researcher
2 UX Researcher
4 Data Scientists
2024
